Troubleshooting for HOME Downloads
Problems with installation:
- Check you are signed on as the computer administrator
- Check that the speakers or headphones are switched on and working (otherwise the program will not launch)
Mac OSX users: if you get a message (see below) "Unable to load Java Runtime Environment", this is caused where there is no, or an outdated version of Java on the computer. Wordshark/Numbershark need Java to run; please download the latest release from www.java.com ...then install it. You may then need to re-start your browser (close all browser windows and re-open.)- See related article: OS X Mojave 10.14 and Catalina 10.15
If activation/deactivation fails:
No option to become a Wordshark/Numbershark Administrator:
- If Wordshark/Numbershark has previously been installed on the computer, the option to become an administrator may not appear. Check for existing administrators under Users/List of administrators.
Password problems:
- If the password has been lost or is not known, please email technical support (support@wordshark.co.uk).
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Wordshark 5 HOME Download
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Troubleshooting for HOME Downloads Downloading and activating Numbershark: For PCs running Windows 10/11 Note: Numbershark will not run in Windows 10 'S' Mode Click here to download the PC files (v5.007.03) Click on the downloaded files ...Troubleshooting for SCHOOL Downloads
If activation/deactivation fails: Instructions for manual activation or manual deactivation Check you are signed on as the computer administrator Check that the speakers or headphones are switched on and working (otherwise the program will not ...Moving/Deactivating your Home Download
You can disable a Home Download licence by 'deactivating' it (removing it). This then enables you to 'activate' the program on a different computer. To deactivate your licence: Sign in to the program using your Wordshark/Numbershark Administrator ...Downloads: migrating users and data to a different computer - and other download info
To migrate users/data, you can click on the links below: Migrating Users and Data and Numbershark 5 to a different computer Migrating Users and Data and Wordshark 5 to a different computer Or to see all additional information on Download licences: ...