For PCs running Windows 7, 8 or 10 Note: Numbershark will not run in Windows 10 'S' Mode
For MACs running OS 10.9 - 10.15 Note: minor issues with Mojave & Catalina
Important! 'Unable to load Java Runtime Environment' You may see this message if 'Java' is not installed on your computer/not up to date. Numbershark needs 'Java' in order to run: 1) go to www.java.com to download the latest release of Java 2) you may then need to re-start your browser (close all browser windows and re-open) 3) then install Numbershark
Once the files are downloaded you need to locate them in your downloads folder and install them onto your computer. This will open a drag and drop installation window.
Moving your Numbershark 5 Licence:
If you will no longer be using Numbershark 5 on a computer, you can deactivate the licence and then activate it on a different computer.
Want to keep (i.e. move) your user data?...
Click here: https://v5support.wordshark.co.uk/portal/kb/articles/migrating-users-and-data-and-numbershark-5-to-a-different-computer
Don't want to keep (i.e. move) your user data?...
1. Sign in to Numbershark as a Numbershark administrator
2. Go to the menu bar Admin / Advanced features / Deactivate
3. To move the licence to the new computer, follow the instructions at the top of this page
Keeping Numbershark 5 current:
You can download updates by signing on as a Numbershark administrator, and clicking on the 'Help' menu, then 'Check for Updates'